Contact Asset Ave before returning any item. Do not mail a return to the address on the shipping label or to the Asset Ave business address unless we specifically instruct you to do so.
Return eligibility depends on the product, its condition, the reason for the request, the fulfillment partner's applicable return requirements, and any rights provided by law.
Items should generally be unused, unworn, unwashed, and returned with their original packaging, accessories, manuals, and labels when applicable. Some products may be non-returnable for hygiene, safety, personalization, clearance, or final-sale reasons.
If an item arrives damaged, defective, incomplete, or incorrect, contact Asset Ave promptly at shopassetave@outlook.com with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and provide the correct next step.
When a physical return is required, Asset Ave will provide the approved return instructions and destination. Return shipping and original shipping charges may be non-refundable unless required by law or the item was confirmed to be defective, damaged, or incorrect.
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time after the refund is submitted before the credit appears.