Contact us before returning an item. Do not send products back without return instructions, because the correct return location can vary.
Return eligibility depends on the product, its condition, the reason for the request, and the applicable return period. Items should generally be unused, unworn, unwashed, and returned with their original packaging, accessories, and labels when applicable.
Some products may be non-returnable for health, hygiene, safety, personalization, clearance, or final-sale reasons. Shipping charges and return shipping costs may be non-refundable unless required by law or the item was confirmed to be defective, damaged, or incorrect.
Approved refunds are issued after the return is received and reviewed. Financial institutions may require additional processing time before a refund appears.
For damaged, defective, or incorrect items, contact us promptly with your order number and clear photos of the product, packaging, and shipping label.